tag:web-app.usc.edu,2008:/its/alerts/1 2008-06-27T23:42:24Z Movable Type 3.35 tag:web-app.usc.edu,2008:/its/alerts//1.161 2008-06-27T23:18:55Z 2008-06-27T23:42:24Z

The ITS Customer Support Center is pleased to announce the launch of its new Adventures in Technology program, a series of free, non-credit, computing workshops that is open to all USC faculty, students, and staff. Topics will range from computer security to publishing personal web pages through USC UNIX accounts.

The ITS Customer Support Center is pleased to announce the launch of its new Adventures in Technology program, a series of free, non-credit, computing workshops that is open to all USC faculty, students, and staff. Topics will range from computer security to publishing personal web pages through USC UNIX accounts. http://www.usc.edu/adventures/.]]> tag:web-app.usc.edu,2008:/its/alerts//1.143 2008-06-04T15:41:30Z 2008-06-05T16:31:31Z

The upgrade of the Corporate Time calendaring server has been completed. Users may now access the Corporate Time server using desktop clients. Updates to the web client are still in progress and should be completed shortly. In the meantime, users may access the old web client at https://secweb.usc.edu/ctweb/lexacal.fcgi. (Updated at 11:00 a.m.)

The upgrade of the Corporate Time calendaring server has been completed. Users may now access the Corporate Time server using desktop clients. Updates to the web client are still in progress and should be completed shortly. In the meantime, users may access the old web client at https://secweb.usc.edu/ctweb/lexacal.fcgi. (Updated at 11:00 a.m.) tag:web-app.usc.edu,2008:/its/alerts//1.135 2008-05-15T20:44:27Z 2008-07-01T18:23:50Z

Please be advised that many illegitimate email messages are sent to USC account holders with variations of the Subject line: Re-Activate Your Account. These phishing schemes are attempts to steal your personal information through legitimate-looking email messages. The messages urge recipients to reply by email and include their USC password and other personal information. Neither USC nor ITS will ever request that you submit personal information, including any passwords, over email.

Please be advised that many illegitimate email messages are sent to USC account holders with variations of the Subject line: Re-Activate Your Account. These phishing schemes are attempts to steal your personal information through legitimate-looking email messages. The messages urge recipients to reply by email and include their USC password and other personal information. Neither USC nor ITS will ever request that you submit personal information, including any passwords, over email. https://www.usc.edu/its/password to change your USC password. If you are unable to change your USC password, contact the ITS Customer Support Center at 213-740-5555 as soon as possible. To learn more about phishing, see the About Phishing documentation on the ITS website. To report spam or phishing attempts, see the Reporting Spam instructions on the ITS website. When you receive questionable email, be sure to examine the email header and the Reply-to address. Most of the phishing email that USC account holders receive is sent from commercial email addresses, such as live.com. ITS will never send you email from a non-USC email address. Below you will find a summary of some recent phishing attempts. On June 26, 2008, some USC email account holders received an email with the Subject line "Confirm Your Account" requesting that users send their email account details. The Reply-to field is support.team1@live.com and the From field is USC SUPPORT TEAM. On June 21, 2008, some USC email account holders received an email with the Subject line "Dear usc Webmail Subscriber" requesting that users click a link or reply to the email to confirm the status of their email account. The Reply-to field is usersubsriberguide@gmail.com and the From field is ACCOUNTMANAGER greer1tr@cmich.edu. On June 19, 2008, some USC account holders received email from CUSTOMERCARE@USC.EDU with the Subject line: ACCOUNT UPDATE. The Reply-to field is actually customer@accountcentre.ourprofile.info. On January 21 and 24, 2008, phishing messages were received with the Subject line "VERIFY YOUR USC EMAIL ACCOUNT NOW." These messages were mailed from non-USC email addresses, such as accountupgrades2008@live.com. ]]> tag:web-app.usc.edu,2008:/its/alerts//1.128 2008-04-30T19:49:22Z 2008-06-22T02:23:01Z

We are currently experiencing a problem with the USC Student Affairs Orientation Page. Users are unable to login to pre-orientation homework. We are aware of the problem and technical support is working to resolve it as quickly as possible.

We are currently experiencing a problem with the USC Student Affairs Orientation Page. Users are unable to login to pre-orientation homework. We are aware of the problem and technical support is working to resolve it as quickly as possible. tag:web-app.usc.edu,2008:/its/alerts//1.91 2008-02-11T17:30:53Z 2008-03-12T20:23:42Z

Please be advised that there is a Trojan horse infection being spread over the Internet through banner ads and in PDF documents. In order to protect your computer, you are strongly advised to update to Adobe Acrobat Reader version 8.1.2.

Please be advised that there is a Trojan horse infection being spread over the Internet through banner ads and in PDF documents. In order to protect your computer, you are strongly advised to update to Adobe Acrobat Reader version 8.1.2. http://www.adobe.com/downloads/. The Adobe security advisory can be found on the Adobe Support website. ITS encourages users to keep all their software up to date, especially security software. ITS provides free security software to USC account holders on the ITS website. Download and open documents only from trustworthy sources. Software updates were recently released for Adobe Acrobat, Firefox, and QuickTime. Windows users should be advised that on Tuesday, February 12, 2008, Microsoft will release a series of security updates, including 7 that are labeled critical and 5 that are labeled important. ]]> tag:web-app.usc.edu,2008:/its/alerts//1.86 2008-01-21T21:23:40Z 2008-07-01T18:27:56Z

Please be advised that there are many phishing email messages being sent to USC account holders with the Subject line: Re-Activate Your Account (USC SUBSCRIBERS). These messages urge recipients to reply by email and include their USC password. These messages are NOT legitimate. USC and ITS will never request that you submit personal information, including your password over email.

Please be advised that there are many phishing email messages being sent to USC account holders with the Subject line: Re-Activate Your Account (USC SUBSCRIBERS). These messages urge recipients to reply by email and include their USC password. These messages are NOT legitimate. USC and ITS will never request that you submit personal information, including your password over email. https://www.usc.edu/its/password). For more information about phishing, see the Phishing Documentation on the ITS website. If you have responded to a phishing scheme and submitted information about your USC password, you should immediately go to https://www.usc.edu/its/password to change your USC password. If you are unable to change your USC password, contact 213-740-5555 as soon as possible. For current information, please see the Phishing/Spam Alert. ]]> tag:web-app.usc.edu,2008:/its/alerts//1.77 2008-01-03T20:45:31Z 2008-01-17T01:09:40Z

Many of the general-use classrooms that were formerly supported by carts have been upgraded to media-basic status as part of a university-wide initiative.

Many of the general-use classrooms that were formerly supported by carts have been upgraded to media-basic status as part of a university-wide initiative. AV Equipment by Building and Room page. If you have questions, please feel free to telephone ITS Multimedia Services at 213-821-6601 or email: multimedia-L@usc.edu.]]> tag:web-app.usc.edu,2007:/its/alerts//1.26 2007-06-19T16:17:54Z 2007-07-06T23:18:39Z

The Information Technology Services' Communications Services Group (CSG) will close its satellite office, located at Parking Structure D (PSD), on June 30, 2007.

The Information Technology Services' Communications Services Group (CSG) will close its satellite office, located at Parking Structure D (PSD), on June 30, 2007. To accommodate customers who have been using this location for equipment pickup and drop-off, the CSG will begin to deliver equipment directly to the offices of customers located on the University Park Campus beginning July 1, 2007. All Communications Services Requests (CSR) for devices such as cell phones and accessories, pagers, headsets, and desktop phones will be handled in this manner. Customers may also request that equipment be picked up from their offices. tag:web-app.usc.edu,2007:/its/alerts//1.19 2007-05-25T20:38:32Z 2007-07-06T23:19:34Z

On June 18, 2007, ITS retired the following webserver: unsupported.usc.edu.

On June 18, 2007, ITS retired the following webserver: unsupported.usc.edu. tag:web-app.usc.edu,2007:/its/alerts//1.16 2007-05-08T20:48:13Z 2008-01-09T18:03:51Z

Information Technology Services is pleased to announce a new on-campus location for the ITS Customer Support Center's walk-in services.

Information Technology Services is pleased to announce a new on-campus location for the ITS Customer Support Center's walk-in services. As of May 14, 2007, the ITS Customer Support Center walk-in area will be located in Leavey Library's Lower Commons at the Reference and Computer Consultation Desk. This new location allows ITS and the USC Libraries to offer the university community a common point of contact for IT and reference help. ITS walk-in services such as account assistance, software support, and statistical software distribution, which were previously available in the Jefferson building, room 150, are now available in this new location between the hours of 9 a.m. and 5 p.m., Monday through Friday. The Jefferson building location closed at the end of business on Friday, May 11, 2007. The phone number for the ITS Customer Support Center remains (213) 740-5555.